Shipping Policy

The first terms for all those sent from the United States.
The prices published on the website include the cost of sending the flowers from Ecuador to the United States, the prices of the products may change at any time without prior notice, you can not combine the promotions of other means than those presented in this site .

The customer can not provide a valid address located within the United States where the order can be delivered. In case the client provides a wrong address, it does not correspond to the address where you want to receive the order. The site sent an email of the buyer a confirmation of your order to make your payment to verify the destination information of the order.

All shipments made by us and by our suppliers for packaging, in case it has been sent by email, by email, and by email. package shows signs of abuse (open, beaten, perforated, wet, drained, etc.). If the parcel service employee does not allow you to enter the delivery manifest, you should NOT receive the package.

If you suspect that the box that is delivering the parcel service package does not contain what you can buy for the weight or size of the package. You should not receive any type of payment. immediately to make the clarification of your order.

Once the package has been received by you or by the person at the delivery address, you have 24 hours to report anomalies due to physical damage or missing in your order, after this period there is no change or recovery.

Order tracking:
Once your order is ready, you will receive a shipping confirmation email that includes your tracking guide number. Rosa Express is not responsible for lost or stolen packages if it is confirmed as delivered by the parcel company. The customer assumes all responsibility for any loss of these items.

Yes, you will receive a confirmation email with the order number of your order, in this way the place where you are.
* Please note that the estimated time to track your order is 24 hours after receiving your shipping confirmation.

Delivery time:
The shipment was made 24 hours after the payment, and after the confirmation of the shipment took a time without mayor to 4 days for the reception of the order.

Below FAQ are some common concerns of our clients before purchasing. If you have any other question please fill the form below and we will get back at you as soon as possible.


We offer freshly cut, high quality roses and unique floral arrangements at any time of the year. The best part is that we strive to provide the “best roses in the world” from our exceptional collection of vibrant rose colors to choose from. You can choose from 52 different rose variations—each representing a different color each week of the year. Our roses range in size from 50cm to 150cm and are maintained with the utmost care and love. You can feel confident that our farms follow sustainable and sensible environmentally conscious practices that go the extra mile to ensure your roses do not wilt. Our roses look just as fresh as the day they were first delivered to your doorstep. We support ethical and fair work practices and wages, and support hundreds of families and community members that make a difference in our lives by caring for and nurturing plants. We also offer free direct shipping and ensure that each bouquet of flowers is nurtured and cultivated from fresh farms before heading to your doorstep. The shipment travels from our farm, to your home — making your roses last even longer.


It is said that the best roses come from Ecuador, a country whose climate provides optimal growth conditions. This is definitely not an understatement because the blooms speak for themselves. When you purchase a rose from us, you can feel confident that you are holding one of the “best roses in the world.” The beautiful country of Ecuador is home to the best roses in the world, with its magnificent mountain ranges and climate that makes it easy to produce the best roses. As one of the largest exporters of roses, we are proud to send our roses to those who need them the most. Ecuador is located on the equator, making it a perfect location for helping roses blossom throughout the year while providing longer growth cycles for unique variations and colors of our roses. We believe our roses are one of the best roses in the world because each unique name, color, and scent has been nurtured with love directly from our sustainable farms in Ecuador. We chose Ecuador because it is a beautiful country with fertile land, making it an excellent choice for cultivating and producing one-of-a-kind roses. Ecuador’s large mountain ranges and optimal growing conditions make for producing and cultivating some of the best products in the world such as cocoa, shrimp, and of course our favorite: flowers. Located at a high altitude, our roses receive ample sunlight, thus creating space for bright, vibrant blooms. With the abundance of water from the seven glaciers surrounding Ecuador, and the dedicated hands that care for the roses, you can expect to enjoy or give away the best roses in the world. We hope our roses help bring joy into your home or make someone’s day.


We employ hundreds of farmers who help nurture and help find homes for our beautiful roses. Our roses are cultivated and nurtured predominantly by the hands of empowered women in search for a better quality of life for their families. We also support social causes and foundations like UNICEF and are committed to the well-being of our employees. As a company, we are committed to environmentally responsible practices and fair working conditions that foster and boost employee growth and happiness.


We are a team of passionate individuals who care about our planet and ways to follow a more sustainable and eco-conscious path for watering, soil care, and rose preservation. We are a team of nature lovers who not only sell flowers, but care about eliminating plastic waste, reducing our carbon footprint, and working towards a more sustainable world. We maintain constant communication with our farmers in Ecuador. We use biofertilizers, a compost system, and work with filtered water that is treated after every use. Our goal is to maintain healthy soil by rotating crops; better maintain and monitor water usage, have a pest management system in place, and promote the biodiversity of our flowers.


We deliver all across the United States (Alaska and Hawaii included) at your doorstep. We could arrange a personal order outside the US but it would require you to pick it up at the airport.


I takes around 4 - 6 days for your order to get delivered to you since we pick your roses from our farm the moment you place your order.